Terms and Conditions

1. Overview

In the interest of continuing to build trust with our customers we want you to understand that through use of our website you are deemed to agree to the terms set forth below as of the date of such use.

Raith’s Fine Foods may periodically change these terms and you should review them often. 

This website can be accessed at www.raithsfinefoods.com and is owned and operated by Raith’s Fine Foods in partnership with Rosmead SUPERSPAR and TOPS.

These Website Terms and Conditions of Use govern the ordering, sale and delivery of Goods, and the use of the Website. These Terms and Conditions of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

These Terms and Conditions of Use are binding and enforceable against every person that accesses or uses this Website. By using the Website and by clicking on the “Register” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions of Use.

By clicking on “Register” button and ordering alcohol, you warrant that you are over 18 years.

2. General Information

Raith’s Fine Foods

Primary business: E-commerce Store

Liquor Licence: WCP/034816/A

Registration: 2021/544501/07

Raith’s Fine Foods Office operates from a Monday to Friday 08h00 to 17h00, we are closed currently over weekends and public holidays, but orders can still be placed and will be processed and delivered.

2.1 Registration and use of the website

Only registered users may order goods on the website and must be over the age of 18 years. 

To register as a user, you must provide a unique username and password and provide certain information and personal details to Raith’s Fine Foods. You will need to use your unique username and password to access the website in order to purchase goods.

2.2 Conclusion of sales 

The conclusion of sale is reached once payment have been received. 

Placing goods in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such goods. Goods may be removed from the shopping basket if stock is no longer available. Raith’s Fine Foods reserves the right to adjust pricing without prior notice to its customers. 

2.2.1 Payment

We are committed to providing secure online payment facilities. All transactions are encrypted using the appropriate encryption technology in collaboration

Payment can be made for Goods via – YOCO

Raith’s Fine Foods will not accept your order if payment has not been received.

2.3 Availability of stock

All Goods on offer should be considered to be limited and pricing may change at any time without prior notice to you. We will take all reasonable steps to monitor stock levels and ensure that when stock is no longer available, that this is indicated on the Website. We cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Raith’s Fine Foods will notify you and you will be entitled to a refund of any amount already paid by you for such Goods. 

2.4 Lead Time of delivery after the Conclusion of sales

Orders currently only available in Cape Town, Stellenbosch,Franschhoek and Paarl, South Africa. For orders to other areas, please contact us directly.

Should orders be placed and payment be received before 12 pm during operating hours ( Monday to Thursday), then the orders will be delivered within 24-72 hours thereafter. Orders received Fridays, will be delivered Monday. We strive however to do a same day delivery or make the pick up option available.

Liquor may be ordered on Sunday, but delivery will only proceed on Monday as well as pick up option is only on Monday available.

This is excluding delivery of orders to outlying areas. Delivery time will be communicated individually.

2.5 Days of Delivery

Our days of delivery are 5 days a week, with some area’s being delivered to on a specific day. Friday orders will be delivered Monday.

The delivery will be done to the following areas:

  1. Atlantic Seaboard
  2. City Bowl
  3. Northern Suburbs
  4. Southern Suburbs
  5. South Peninsular
  6. West Coast

Delivery Times and price to the following areas will be communicated individually.

  1. Stellenbosch
  2. Blouberg
  3. Franschoek
  4. Paarl
  5. Helderberg

 For fee structure of the respective areas, please see the FAQ page.
 

2.6 Requesting Specific Times of Deliveries

We will endeavour to deliver your goods at any requested time, however these time are not guaranteed. An employee from Raith’s Fine Foods office will been in contact with you to keep you updated, should there be any changes to the time of delivery you have requested.

If the order has been delivered and no person was at home, we will phone you to enquire. If there is no answer of you are not able to receive the goods the order will be taken back to the store. The order can either be picked up at Rosmead SUPERSPAR and TOPS or re-delivered for an additional delivery fee.

2.7 Cancellation of order 

Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy indicated below in point 3.

3. Return Policy 

We aim for complete customer satisfaction. If you are not satisfied with any of our goods, or have any questions, please contact our office and have your invoice ready.

Goods must be returned to Rosmead SUPERSPAR, 67 Rosmead Avenue Kenilworth Cape Town during operating hours 08:00-20:00 Monday to Sunday with the original tax invoice.

Before returning please inform us at +27 79 296 7808, WA or email to hello@raithsfinefoods.com with your order details, so that we can issue you with a return receipt which you will have to hand it at Rosmead SUPERSPAR in order to exchange or return products. No cash refunds will be done at Rosmead SUPERSPAR. Refunds will be paid via card/EFT within 48 hours after return date and time.

We will refund the full price of any unsuitable goods in their original unopened packaging. Provided that have been stored at the correct temperature. 

Dry Goods – below 18 degrees 

Chilled goods – below 6 degrees

Frozen Goods – below -18 degrees 

3.1 Incorrect item delivered or Goods damaged on arrival 

Should we accidentally deliver the wrong product to you or if the product is not as described on the website, please notify us within 48 hours. This can be done by contacting our sales team during operating hours Monday – Friday +27 79 296 7808 or via mail hello@raithsfinefoods.com.  We will collect the product from you at no charge. T&C’s apply.

Please ensure that all goods that you wish to return are kept in their original packaging are stored at the correct temperature. We will then issue an upliftment note/return receipt and collect the goods from you. Once the goods have been uplifted and inspected the refund will be processed.

Your delivery agents are not authorized to accept goods for return.

3.2 Goods missing from your delivery 

It is the customer’s responsibility to check that all the goods received match the tax invoice supplied by the driver. At the time of delivery if you notice that something is missing, please report it to the driver and note it down on the invoice. Our office will contact you to arrange delivery of the missing goods. 

4. Exchange of Information

We will not, without your express consent, use your personal information for any purpose other than as set out below:

4.1 in relation to the ordering, sale and delivery of Goods;

4.2 to inform you of new products or website features, special offers and promotions 

4.3 to improve our customer service, basket selection or your experience on our Website though customer questionnaires and surveys

5. Third-Party Links 

Certain content, products and services available via our Website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services offered by third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s terms and conditions and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Private Policy

We understand that the protection of privacy is a major concern to many of our customers, and want you to understand how our website interacts with visitors and how we will use any information gathered when you visit our website.

1.Overview

Raith’s Fine Foods may gather the following types of information: (1) information given voluntarily while using this website, when you register to order online, when you sign up to receive our e-newsletter*; (2) information gathered as a result of voluntary participation in a survey, or when communicating with our customer service representatives; and (3) information gathered automatically when visitors visit our website.

*If you choose to receive our electronic newsletter, you will simply be asked for your email address.

2. Raith’s Fine Foods Use of Information 

Raith’s Fine Foods may use information gathered through this website for the following general purposes: (1) to customize content delivered to you; (2) to contact and provide service to you as well as improve the overall delivery of our services; and (3) to conduct research for other purposes related to Raith’s Fine Foods core business. In no case will Raith’s Fine Foods use personally identifying information for its own use or the use of any other party, except to provide the services you request or as required by law.

3. Information Sharing 

Raith’s Fine Foods will not sell or otherwise share personally identifying information with other people or non-affiliated companies except to provide services to you at your request, or as required by law. 

4. Links 

At times, this website may contain links to other websites not controlled by Raith’s Fine Foods Products. We attempt to choose our linked partners with great care; however, Raith’s Fine Foods is not responsible for the privacy practices of any linked site. You should read the privacy policy of each linked website to understand the related policy. This privacy policy applies solely to information collected through our website.

5. Security 

Raith’s Fine Foods has attempted to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through this website.

6. Questions and Comments 

Raith’s Fine Foods is always interested our customers’ comments and feedback. Please visit the Contact Us section of this website if you wish to email, WhatsApp or call us. 

7. Changes to this Policy 

This document was last updated 1st April, 2021. Raith’s Fine Foods may update this privacy policy at any time. If so, Raith’s Fine Foods will post the updated privacy policy on this site.